We will carry out a pre-attendance assessment at least two or three days before your appointment and, if necessary, a follow-up telephone conversation to assess relative coronavirus infection risk.
A dentist may also carry out a video consultation with you to assess your dental problem prior to your visit so that a treatment plan and cost estimate can be sent to you. If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least 14 days.
If you fail to attend your appointment, then you may be charged for the length of the appointment.
We recommend that patients in the high-risk groups for developing complications from coronavirus delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. If you are in a high-risk group and do require treatment, we will schedule your appointment at the beginning of the day. To find out whether you are in a high or very high-risk group please see the link here.
Byways Dental Practice will be operating contactless payment systems as far as possible going forward. We may request that payment is made over the phone for your appointment prior to you attending.
When travelling to the practice, we would recommend that you limit close contact with other members of the public as far as possible. On arriving to the practice, please could you phone us to tell us you have arrived. We will then ask you to wait in the car or outside until we are ready for your appointment. One of our staff members will call you when we are ready for you and bring you straight into the surgery. One adult can attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.